Skip to content
  • There are no suggestions because the search field is empty.

Where Do I Get Help?

AlarisPro provides multiple support resources to help you quickly find answers, resolve issues, and continue your work with minimal interruption. 

Whether you're learning the platform, troubleshooting a problem, or need assistance from our Success team, help is always available.

We recommend using the following support options in order. Many common questions can be answered immediately using AlarisPro's built in resources, while organization specific requests can often be resolved by your designated Organization Administrator.

1. Help Menu

The Help Menu is available directly within the AlarisPro platform and provides quick access to support resources without leaving your account.

From the Help Menu, you can access:

• Knowledge Base
• Training resources
• Video library
• Additional support tools

2. Knowledge Base

The AlarisPro Knowledge Base contains searchable articles covering platform features, onboarding, troubleshooting, best practices, and frequently asked questions.

Many common questions can be answered immediately by searching the Knowledge Base before contacting support.

3. Wingman Support Agent

Wingman is AlarisPro's AI powered support assistant. Simply type your question using natural language, and Wingman will search the Knowledge Base to provide an immediate answer.

If the information provided doesn't resolve your issue, you can submit feedback or request additional assistance.

4. Your Organization Administrator

Many questions are specific to your organization's workflows, permissions, aircraft configuration, or internal procedures.

Your designated Organization Administrator is often the fastest resource for questions involving:

• User access requests
• Permission changes
• Organization specific processes
• Internal operational procedures
• Training requirements

5. Contact the AlarisPro Support Team

If additional assistance is needed, our team is ready to help.

General Technical Support
HelpDesk@AlarisPro.com

For software issues, account questions, technical troubleshooting, and feature requests.

Launchpad Support
Launchpad@AlarisPro.com

For questions related to onboarding, administrator training, Launchpad, and implementation.

Before Contacting Support

Providing the following information can help our team resolve your issue more quickly:

• Your organization name
• Your email address
• A brief description of the issue
• Steps to reproduce the problem
• Screenshots or error messages, if available
• Browser and device information, if applicable