Need More Help or Want to Submit A Feature Request?
We're committed to continually improving the AlarisPro platform, and your feedback plays an important role in that process.
Whether you've encountered a software issue, discovered unexpected behavior, or have an idea for a new feature, we'd like to hear from you.
Reporting a Software IssueA software issue may include:
• Error messages
• Pages that don't load correctly
• Unexpected platform behavior
• Missing or incorrect data
• Performance issues
• Problems completing a workflow
When reporting an issue, please include as much detail as possible:
• Your organization name
• Your email address
• A description of the problem
• The steps you were performing when the issue occurred
• The date and approximate time the issue occurred
• Screenshots or screen recordings, if available
• Browser and device information
Providing this information allows our team to investigate and resolve issues more efficiently.
Requesting a New FeatureMany of the capabilities within AlarisPro have been developed based on customer feedback. If there's a feature that would improve your organization's workflow or operational efficiency, we'd like to hear your ideas.
When submitting a feature request, please include:
• The business problem you're trying to solve
• How your team currently performs the task
• Your suggested enhancement
• The operational benefit to your organization
Our Product and Customer Success teams regularly review customer feedback as part of our ongoing product development process.
Contact SupportSoftware issues and feature requests can be submitted to:
Our team will review your request and respond as quickly as possible.