I'm a New Customer - Now What?

Rather than simply providing software access, our Success team partners with you throughout implementation to ensure your platform is properly configured, your administrators are trained, and your team is prepared to begin daily operations.

Implementation is completed in phases, with each step building upon the previous one. This structured approach ensures your fleet configuration, organizational settings, operational workflows, and user permissions are established before your organization begins logging flights and maintenance activities.

Your Onboarding Journey

Step 1: Account Activation Your onboarding begins once your subscription has been finalized and your account has been activated.

Step 2: Complete the Pre-Onboarding Questionnaire A designated Primary Administrator completes the online onboarding questionnaire, providing information about your organization's structure, fleet, compliance requirements, operational workflows, integrations, and implementation goals. This information allows the AlarisPro Success team to configure your platform before training begins.

Step 3: Pre-Kickoff Alignment Call Once your questionnaire has been reviewed, you'll meet with your AlarisPro Success team to discuss your implementation plan, operational goals, timeline, and platform configuration. Senior leadership and the proposed Primary Administrator should attend this meeting.

Step 4: Kickoff & Administrator Training After your account has been configured, your Kickoff Meeting will introduce administrators to the platform, implementation timeline, Launchpad training portal, and best practices for configuring your organization. Administrative login credentials are issued during this session. Up to four administrators may participate.

Step 5: Complete Launchpad Training Administrators complete the self-paced Launchpad curriculum to learn how to configure users, aircraft, operational workflows, and reporting.

Step 6: Readiness Review Following completion of administrator training, your Success team reviews your configuration, answers questions, assists with advanced features if needed, and confirms your organization is ready for Go Live.

Step 7: Team Training & Go Live Once administrators are ready, you'll deploy the AlarisPro Training Academy to pilots, maintenance personnel, and other users before beginning day-to-day operations.

Tips for a Successful Implementation:

Designate one Primary Administrator. Complete the onboarding questionnaire as thoroughly as possible. Avoid entering test or placeholder data. Limit implementation communication to designated administrators. Encourage your team to complete training before beginning operational use of the platform.