How Does the Wingman Support Agent Work?

Using natural language, simply ask your question as you would another person. Wingman searches the AlarisPro Knowledge Base and returns the most relevant answer based on available documentation.

What Can I Ask Wingman?

Wingman can help answer common questions about using AlarisPro, such as:

• How do I log a flight?
• Where do I add a new aircraft?
• How do I complete a maintenance inspection?
• What is the Flight Risk Assessment Tool?
• How do I generate a report?

Because Wingman is trained using official AlarisPro documentation, responses remain consistent with current platform functionality and best practices.

What If Wingman Doesn't Answer My Question?

If the suggested answer doesn't fully resolve your issue, you can provide feedback directly within the conversation.

You may indicate whether the response answered your question or request additional assistance. This feedback helps improve future responses while allowing unresolved issues to be escalated when necessary.

When Might I Need Additional Support?

Some requests may require assistance from your Organization Administrator or the AlarisPro Success team, particularly those involving:

• Organization specific permissions
• Account configuration changes
• Technical issues
• Requests requiring additional investigation

Tips for Getting the Best Answer

For the most accurate results:

• Ask complete questions using natural language
• Include the feature or module you're working with
• Ask one question at a time
• Review any related Knowledge Base articles suggested by Wingman